FREQUENTLY ASKED QUESTIONS
Do you Offer Sponsorship to Riders and can I Get Free Products to Review?
We are not currently looking for sponsored riders or brand ambassadors, and unfortunately do not offer products for free to review unless we approach you.
Where Are You Based?
Our Head Office and Design Studio is in Gauteng, South Africa.
Do You Have a Shop?
We don’t have a shop open to the public, but our products are available in a variety of local tack stores. Please visit our shop page to find a store closest to you. If there isn't one please email us at firstname.lastname@example.org with the store you would like to see us in and we will do our best to get our products in.
Where Can I Buy Your Products?
We are an online retailer and sell through our own website. We do stock our products in other shops as well as their websites.
How To Place an Order directly from us
1. View which product/s you wish to purchase on the MM Apparel - Equestrian website
2. Email email@example.com on the products you are interested in/ We will either email you our catalogue with prices or inform the prices of the products you are interested in.
3. Once you know what you want we will need your address and contact details in order to send you an invoice.
4. You will receive an email with your order confirmation.
5. When the item is dispatched you will receive email confirmation with your tracking number.
6. Products will only be dispatched once payment has reflected
Do You Sell Other Brands?
No. We only sell our own MM Apparel Equestrian products which have been designed by our qualified Industrial Design and rider.
Do You Ship Abroad?
We certainly do!
Where are Your Products Made?
MM Apparels products are exclusively South African designed. We are proud that we support small local business to manufacture a large variety of our products. Unfortunately we are limited to some of the materials and supplies we can source locally, so we are forced to source eco-friendly manufacturers and suppliers from all around the world in these cases. We make sure that everything complies with international laws regarding ethics and working conditions.
What Methods of Payment Do You Accept?
We don’t take cheques or cash. You can pay securely online using the following: Visa, MasterCard, or PayPal. Local SA buyers can EFT.
Gift vouchers can be redeemed by contacting us at firstname.lastname@example.org
Can I Cancel an Order Once it Has Been Placed?
Yes as long as it hasn’t been dispatched. Please contact us immediately as we will arrange this for you. If the item has been dispatched, unfortunately we are unable to cancel the order, without charging courier fees.
I Need More Information About a Product
We try and provide a full description with information regarding make, fabric, fit and style on the individual product pages, but if you can’t find everything you need on the website, feel free to drop us a line to email@example.com
Are the Leggings Suitable for the Gym?
Absolutely! They have been designed to be multi-purpose, from the horse to the gym. We have thoroughly tested them to ensure they are squat proof! However, it is important that they are a good fit and not overstretched!
We LOVE feedback. We are always striving to improve our products and service and welcome feedback from our customers. In the event of you having a complaint or problem with any aspect of our products or service, please contact us on firstname.lastname@example.org We will try to rectify any problem quickly and effectively.